Raise a complaint.
Draft: pending review by the company's legal adviser. It describes how the service works today and may change once that review is done.
If something went wrong with a booking, a charge, a partner or your personal data, this is where to send it and what happens next.
Who receives it
- Grievance Officer, Miorigin Private Limited
- Email: support@mioryde.com
- Post: Miorigin Private Limited, Samrala Chowk, Ludhiana, Punjab 141001
What to include
Your name, the phone number on your account, the booking reference if there is one, and what happened. Add photographs if they help.
How long it takes
We acknowledge a complaint within 48 hours and aim to resolve it within 30 days. A request about your personal data under the Digital Personal Data Protection Act 2023 is answered within 30 days.
Before you escalate
For a booking problem, write to support@mioryde.com first, or use Help in the app. The Cancellation and Refund Policy and the Privacy Policy say what you can ask for.